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If you're reading this we can assume your username/password is in good order. Should you ever be locked out of the members area while your subscription is still active please contact us. First make sure you aren't mistyping your username or password, both are case sensitive, so make sure your caps key is off. In almost all cases the reason your username/password no longer works is that it's been compromised by password crackers and our security software has detected multiple users logged in simultaneously with your username/password combination. Don't worry that your computer, or our website, or our payment processors have been hacked. They haven't. Password crackers use software that guesses username/password combinations and occassionally they get lucky. It's amazing how many people use simple dictionary words as their logins to even highly sensitive sites like Paypal. You should use a mix of letters in both upper and lower case with some numbers mixed in to avoid your login being cracked.
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The widespread theft of copyrighted material distributed through file lockers and 'user generated' tube sites is literally killing the adult industry. It's only honest people like you who are keeping the remaining producers and performers, as well as amateurs, going. People make all kinds of rationalizations for downloading stolen content but of course none of them are valid. It's theft. We do police our content and send out DMCA complaints almost around the clock but the Internet is vast so we know we can't find everything that's out there. If you see the content you've paid for available in places it shouldn't be we'd appreciate it if you'd let us know.